Number of badges issued: 24
Must be an IBM TSS Employee.
Client relationship management: Manage relationship with clients and within the team. Participate in difficult communication in order to fulfill client requirements and build trust by using expertise.
Communication: Match communication style in order to efficiently process day to day activities.
Solutioning: Ensure that the Solutioning addresses the clients Service Requirements and meets client needs while mitigating risks and costs incurred.
Team leadership: Be able to identify and engage the proper teams towards solutioning an opportunity.
Technical leadership: Suggest tool and processes improvements where suitable.
Versatility: Start building not only depth of knowledge but as well a more broader experience.
Education: Required Global education – TBC; Required GEO education – TBC; Respective industry technical certification L1 or equivalent knowledge.
1 Project profile; Overall complexity of project profiles need to align to “Silver” level in the description above; At least 1 bid won.
Giveback: Receive mentoring, help improving education paths & mentoring as ‘giveback’. Be able to support higher levels; Act as technical advisor for new team members; Lead sessions on Sharing Expertise, Lessons Learned etc (describe as free form text 10 hours measurable giveback).
Experience: Describe examples which illustrate the highlighted skills and experiences in the job description. Typically on the TSA role for 12 months or more.
Accountability: illustrate behaviours supporting IBM values.
THIS BADGE IS TEMPORARILY UNAVAILABLE