IBM System Support Technician Apprenticeship

Number of badges issued: 15

This badge earner has completed self-study with mentorship in a System Support Technician Apprenticeship, with a focus on either hardware and software or application support. The badge earner has demonstrated the ability to maintain day-to-day operations and resolving infrastructure and system problems. The earner has also demonstrated soft skills for client engagement, adaptability, collaboration, communication, presentation, critical thinking, problem-solving, and decision making.

More Details

IBM System Support Technician Apprenticeship

What is needed to earn this credential or badge

Member

Successful completion of the System Support Lab Technician Apprentice Program at IBM which includes the following:

Other

Understand company user support best practices like communications, response times, troubleshooting practices and other procedures as outlined by the business;

Other

Demonstrate the ability to diagnose and resolve user inquiries regarding computer software or hardware issues;

Other

Demonstrate the ability to set up and use hardware/software;

Other

Demonstrate the ability to use operating system command line interfaces;

Other

Understanding file systems, be able to manage and support, and debug issues for file systems;

Other

Application of problem-solving and critical thinking skills in a support role;

Project

Successful completion of the System Support Technician Apprentice final program project, as validated by IBM mentor;

Credential

Earn the IBM Agile Explorer badge;

Credential

Earn the Enterprise Design Thinking Practitioner badge.

IBM System Support Technician Apprenticeship

Alignment to standards

no alignment to standards

IBM System Support Technician Apprenticeship

Recommended next steps

No next steps