IBM Power - Field Support, Expert

Number of badges issued: 15

The badge holder can complete the tasks expected from an experienced SSR for at least two Power Systems generations, e.g. POWER8 based systems and POWER9 based systems. The badge holder is a preferred mentor. The SSR Expert is a recognized Subject Matter Expert for at least one machine type and a preferred partner for product engineering (PE) when it comes to collaboration between the teams. Can plan and lead for complex installations, MES, relocations, and mentor.

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IBM Power - Field Support, Expert

What is needed to earn this credential or badge

Member

Must be an employee of IBM

Education Experience

Complete IBM Power Expert Training Roadmap in YourLearning for Field System Service Representatives

Education Experience

Provide evidence of introducing new or improved tool or process used by technical support team and provide evidence of improvement to service efficiency and/or client experience.

Professional Experience

TSS Success Skills for Support (SS4S): Expert Level

Professional Experience

Minimum of 36 months experience supporting IBM Power platform

Professional Experience

Has provided evidence of completing 2 of the following: Has participated in Reliability, Availability, and Serviceability (RAS) development AND/OR Has contributed as an author to RedBook or Course Development project AND/OR Has presented original technical content at a national seminar AND/OR Has participated in the guest instructor program to train other System Services Representative AND/OR has...

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IBM Power - Field Support, Expert

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IBM Power - Field Support, Expert

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