IBM System z - Field Support, Experienced

Number of badges issued: 214

The badge holder is able to successfully plan and complete an on-site visit that includes any of the following activities: physical installation of a system, removal and replacement of components, system hardware upgrades. The badge holder can complete the tasks listed above without supervision for at least one IBM Z systems generation, e.g. Z14 based systems.

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IBM System z - Field Support, Experienced

What is needed to earn this credential or badge

Member

Must be an employee of IBM

Education Experience

Complete IBM System z Experienced Training Roadmap in YourLearning for Field System Service Representatives

Education Experience

Demonstrate solid understanding of the tools and processes applicable to  technical support mission activities

Education Experience

TSS Success Skills for Support (SS4S): Experienced Level

Professional Experience

Minimum of 18 months  or more experience supporting System Z platform

Professional Experience

Successfully supported the resolution of a critical situation as the primary field resource OR Has created a Knowledge Document or other published resource that can be used by others as a reference OR Conduct training to immediate team on a tool or technical product OR Provide mentorship to assist in on-boarding a new team member. To claim the badge, the badge earner must provide evidence of one...

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IBM System z - Field Support, Experienced

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IBM System z - Field Support, Experienced

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