Number of badges issued: 90
Must be an employee of IBM
Complete Multivendor Networking Experienced Training Roadmap in YourLearning for Field System Service Representatives
Demonstrate solid understanding of the tools and processes applicable to technical support mission activities
TSS Success Skills for Support (SS4S): Experienced Level
Minimum of 18 months or more experience supporting Multivendor Networking
Successfully supported the resolution of a critical situation as the primary field resource OR Has created a Knowledge Document or other published resource that can be used by others as a reference OR Conduct training to immediate team on a tool or technical product OR Provide mentorship to assist in on-boarding a new team member. To claim the badge, the badge earner must provide evidence of one...
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