Multivendor Automated Banking/Teller - Field Support, Experienced

Number of badges issued: 199

The badge holder demonstrates commitment to develop positive relationships with clients while performing onsite Multivendor ATM/ABM Hardware Maintenance to achieve a high level of customer satisfaction. Collaborates with Multivendor ATM/ABM Remote Technical Support to effectively deploy action plans including parts repair while onsite at client location, and provides accurate feedback to Client and Remote Technical Support. Recognized by team members as skilled in their area of expertise.

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Multivendor Automated Banking/Teller - Field Support, Experienced

What is needed to earn this credential or badge

Member

Must be an employee of IBM

Education Experience

Complete Multivendor ATM/ABM Experienced Training Roadmap in YourLearning for Field System Service Representatives

Professional Experience

Demonstrate solid understanding of the tools and processes applicable to  technical support mission activities

Education Experience

TSS Success Skills for Support (SS4S): Experienced Level

Professional Experience

Minimum of 18 months  or more experience supporting ABM/ATM.

Professional Experience

Successfully supported the resolution of a critical situation as the primary field resource. OR Has created a Knowledge Document or other published resource that can be used by others as a reference. OR Conduct training to immediate team on a tool or technical product. OR Provide mentorship to assist in on-boarding a new team member. To claim the badge the badge earner must provide evidence of the...

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Multivendor Automated Banking/Teller - Field Support, Experienced

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Multivendor Automated Banking/Teller - Field Support, Experienced

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