Number of badges issued: 199
Must be an employee of IBM
Complete Multivendor ATM/ABM Experienced Training Roadmap in YourLearning for Field System Service Representatives
Demonstrate solid understanding of the tools and processes applicable to technical support mission activities
TSS Success Skills for Support (SS4S): Experienced Level
Minimum of 18 months or more experience supporting ABM/ATM.
Successfully supported the resolution of a critical situation as the primary field resource. OR Has created a Knowledge Document or other published resource that can be used by others as a reference. OR Conduct training to immediate team on a tool or technical product. OR Provide mentorship to assist in on-boarding a new team member. To claim the badge the badge earner must provide evidence of the...
Apply for this badge