Cloud, Systems Mgmt, and Virtualization Support Professional

Number of badges issued: 14

To earn this badge one would demonstrate their basic tool knowledge - case management tools, test case tools, debug tools. Familiar with routing portal information and be able to identify information related to their team/componet (examples- under Install- NIM, sysback, backup and restore etc). Be able to use knowledge assets when solving client situations. Demonstrate their ability to handle cases effectively and collaborate with others with deep component skills.

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PowerVM VIOS LPM VLAN Novalink

Cloud, Systems Mgmt, and Virtualization Support Professional

What is needed to earn this credential or badge

Member

Must be an employee of IBM

Professional Experience

Tool Knowledge: Salesforce, ARM, Archive Explorer, ECUREP, BD, Webex, Case search tools (PSDB, Watson)

Professional Experience

Scope of Work: Identifies within team components (routing portal)

Professional Experience

Working with the Lab: Has requested and used lab resources

Professional Experience

Knowledge Reuse: Demonstrated use of existing technotes (5-10 examples)

Professional Experience

Case Handling: A. Responsiveness (case reviews): Initial meets criteria; B. Documentation (case reviews): Good problem description and CAA;  C. Data Collection (case reviews/feedback): Initial data collection and verification; D. Awareness (team participation/cross team cases/feedback): Aware of ones personal case load

Professional Experience

Collaboration: Reach out for help using Salesforce cases (5 cases)

Application

Apply for this badge

Cloud, Systems Mgmt, and Virtualization Support Professional

Alignment to standards

no alignment to standards

Cloud, Systems Mgmt, and Virtualization Support Professional

Recommended next steps

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PowerVM Systems Support Specialist badge