Multivendor Server - Field Support, Experienced

Number of badges issued: 88

The badge holder demonstrates commitment to develop positive relationships with clients while preforming onsite Multivendor Server Hardware Maintenance to achieve a high level of customer satisfaction. Collaborates with Multivendor Server Remote Technical Support to effectively deploy action plans including a repair while onsite at client location, and provides accurate feedback to Client and Remote Technical Support. Recognized by team members as skilled in their area of expertise.

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Unix MVS Server Wintel X86

Multivendor Server - Field Support, Experienced

What is needed to earn this credential or badge

Member

Must be an employee of IBM

Education Experience

Complete Multivendor Server Experienced Training Roadmap in YourLearning for Field System Service Representatives

Education Experience

Demonstrate solid understanding of the tools and processes applicable to  technical support mission activities

Education Experience

TSS Success Skills for Support (SS4S): Experienced Level

Professional Experience

Minimum of 18 months  or more experience supporting Multivendor Server platform.

Professional Experience

Successfully supported the resolution of a critical situation as the primary field resource OR Has created a Knowledge Document or other published resource that can be used by others as a reference OR Conduct training to immediate team on a tool or technical product OR Provide mentorship to assist in on-boarding a new team member. To claim the badge, the badge earner must provide evidence of one...

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Multivendor Server - Field Support, Experienced

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Multivendor Server - Field Support, Experienced

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