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Be an employee of IBM
Complete the Earning Advocacy Learning Plan and pass the assessment with a score of 80% or higher. Complete activity to calculate NPS based on scenario provided.
Apply the knowledge acquired by:
Request, review and act on client feedback at least twice. Use the “likelihood to recommend” question (the basis for establishing a Net Promoter Score).
Assist/mentor co-workers with addressing customer feedback at least three times.
Post a brief story about earning advocacy on the Advocacy Academy.
Hold a knowledge sharing session with your team, describing insights gained from the learning and how you applied the learning to address customer feedback.
Apply for this badge - follow this link to submit your Earning Advocacy Practitioner badge application