TSS Technical Solution Manager - Intermediate

Number of badges issued: 16

The badge holder demonstrates commitment to exercise accountability to create, mainly, non-standard Service Solutions for multi country opportunities. Works independently, effectively and efficiently with minimal oversight, raising issues of risk to the appropriate level at the appropriate time. Leads small teams to create partial solutions for the overall, medium, service solution. Is recognized as a subject matter expert in multiple areas of expertise inside and outside own country.

More Details

TSS Technical Solution Manager - Intermediate

What is needed to earn this credential or badge

Member

Must be an IBM TSS Employee

Professional Experience

Client Relationship Management: Manage relationship with clients and within the team. Participate in difficult communication in order to fulfil client requirements and build trust by using expertise.

Professional Experience

Communication: Match communication style in order to efficiently process day to day activities. Give effective presentations.

Professional Experience

Solution Design: Ensure that the Solution Design addresses the client Service Requirements and meets client needs while mitigating risks and costs incurred.

Professional Experience

Team leadership: Be able to identify and engage the proper teams towards solutioning an opportunity. Contribute to the solution and have responsibility for team deliverables.

Professional Experience

Technical Leadership: Suggest tool and processes improvements where suitable. Lead a technical team to delivery overall solution and use project management skills to track deliverables.

Professional Experience

Versatility: Start building not only depth of knowledge but as well a more broader experience.

Education Experience

Education: Required Global education – TBC; Required GEO education – TBC

Project

1 Project profile: Overall complexity of project profiles need to align to “Silver” level in the description above; At least 1 bid won.

Volunteer

Giveback: Receive mentoring, help improving education paths & mentoring as ‘giveback’; Be able to support higher levels; Act as technical advisor for new team members; Lead sessions on Sharing Expertise, Lessons Learned etc; Describe as free form text 10 hours measurable giveback.

Professional Experience

Experience: Describe examples which illustrate the highlighted skills and experiences in the job description. - Typically on the TSA role for 12 months or more.

Professional Experience

Accountability: Illustrate behaviours supporting IBM values

Other

THIS BADGE IS TEMPORARILY UNAVAILABLE

TSS Technical Solution Manager - Intermediate

Alignment to standards

no alignment to standards

TSS Technical Solution Manager - Intermediate

Recommended next steps

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