IBM Critical Situation Resolver: Advanced

Number of badges issued: 202

The badge earner has expert level experience in leading IBM Clients successfully through Critical Situations. The earner is recognized for extraordinary high engagement in solving Critical Situations. The badge earner has proven strong commitment and problem-management abilities under very challenging circumstances. The badge earner is recognized by stakeholders as a focal point providing direction, driving collaboration with cross-functional teams, and enabling very high client satisfaction.

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IBM Critical Situation Resolver: Advanced

What is needed to earn this credential or badge

Digital Credential

Professional Experience

Led a team that resolved two critical situations, each identified as a top priority incident with a significant business impact for IBM and/or our clients.

Professional Experience

Applied extraordinary communication skills, leadership, and a deep focus on client satisfaction to resolve difficult customer situations as described in this badge criteria.

Professional Experience

The primary focal point that: recognizes potential disconnects, address process improvement, ensures client satisfaction, implements program management strategies

Professional Experience

Passed the Program Board Review

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IBM Critical Situation Resolver: Advanced

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IBM Critical Situation Resolver: Advanced

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