Multivendor Server - Field Support, Foundation

Number of badges issued: 549

The badge holder demonstrates an interest to perform onsite Multivendor Server Hardware Maintenance to achieve a high level of customer satisfaction. Collaborates with Multivendor Server Remote Technical Support to effectively deploy action plans including parts repair while onsite at client location, and provides accurate feedback to Client and Remote Technical Support. Recognized by team members as skilled in their area of expertise. This badge is only available for IBM employees.

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Skill tags:

MVS Server Wintel X86 Unix

Multivendor Server - Field Support, Foundation

What is needed to earn this credential or badge

Member

Must be an employee of IBM

Education Experience

Complete Multivendor Server Foundation Training Roadmap in YourLearning for Field System Service Representatives

Education Experience

Complete Tools and Process Training as defined by functional team.

Education Experience

TSS Success Skills for Support (SS4S): Foundation Level

Professional Experience

The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform onsite problem determination and resolution using their skill and available reference materials.

Professional Experience

This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period. To claim the badge the badge earner must provide Cross/RCMS/Salesforce/RETAIN service call number verified by their manager.

Application

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Multivendor Server - Field Support, Foundation

Alignment to standards

no alignment to standards

Multivendor Server - Field Support, Foundation

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