Number of badges issued: 568
Demonstrated knowledge of their customers strategy, objectives, critical success factors, competition, and industry trends to ensure quality delivery of services.
Implemented customer satisfaction programs to ensure services were on a continuous improvement plan.
Led the account team to reduce cycle time, eliminate defects, and improve time to delivery.
Applied Business Unit Strategy knowledge to the delivery of services in support of the client's environment.
Successfully managed overall cost, schedule, and service deliverables as they relate to their IBM delivery organization.
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