MaaS360 Help Desk Role

Number of badges issued: 654

Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues.

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MaaS360 Help Desk Role

What is needed to earn this credential or badge

Member

This badge is available is for IBM clients, IBM employees or IBM Business Partner Employees.

Course

Successful completion of 6 courses on the IBM Security Learning Academy including:

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MaaS360 Overview;

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Information Resources;

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IBM MaaS360 Overview for Help Desk Administrators using IOS devices (Lab);

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IBM MaaS360 Overview for Help Desk Administrators using Android devices (Lab);

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MaaS360 Mobile Device Management (MDM) Tasks;  and MaaS360 Troubleshooting.

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and MaaS360 Troubleshooting.

Assessment

Receive a score of 80% or higher on the IBM MaaS360 Help Desk Role Assessment.

MaaS360 Help Desk Role

Alignment to standards

no alignment to standards

MaaS360 Help Desk Role

Recommended next steps

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