Number of badges issued: 11
Must be an employee of IBM in the GTS TSS business unit.
Attending deep training Seminar in Poughkeepsie, Austin, or Raleigh (16 hours) - topics include Tactics to win back System z, Power and Storage Support to TSS, Selling TSS System z, Power and Storage Proactive Support, role playing in protect and win-back situations, among others.
Protect where the clients was considering a Non-IBM company, and the student was able to influence and retain the IBM footprint. Provide details: Why the client was considering the Non-IBM company? How did you respond to retain the client?
Document Win Backs with minimum IQR/TCV Revenue of $50k. This will win back IBM in quarter revenue and greatly increase total value contract for over many years to IBM.