IBM System z - Field Support, Foundation

Number of badges issued: 460

The badge holder has demonstrated the knowledge to provide field service support under the mentorship of their locally assigned team lead or mentor. They can, with assistance, complete an on-site visit that includes any of the following IBM System Z activities: physical installation of a system, removal and replacement of components, system hardware upgrades. The badge holder has demonstrated successful field and customer service skills. Has completed the IBM IBM z Systems Foundation roadmap.

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IBM System z - Field Support, Foundation

What is needed to earn this credential or badge

Member

Must be an employee of IBM

Education Experience

Complete IBM System z Foundation Training Roadmap in YourLearning for Field System Service Representatives

Education Experience

Complete Tools and Process Training as defined by functional team.

Education Experience

TSS Success Skills for Support (SS4S): Foundation Level

Professional Experience

The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform onsite problem determination and resolution using their skill and available reference materials.

Professional Experience

This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period. To claim the badge the badge earner must provide Cross/RCMS/Salesforce/RETAIN service call number verified by their manager.

Application

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IBM System z - Field Support, Foundation

Alignment to standards

no alignment to standards

IBM System z - Field Support, Foundation

Recommended next steps

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