Cognitive Support Platform Advocate

Number of badges issued: 15

The IBM Cognitive Support Platform (CSP) Advocate badge earner has leveraged their Subject Matter Expertise (SME), leadership, communication skills to enhance the CSP user's effectiveness and productivity to enable significant positive impact to the business. The badge holder is recognized as an essential trusted advisor for the CSP related features and drives continuous improvement and mentoring for increased value. All of these are critical aspects for providing world class support.

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Cognitive Support Platform Advocate

What is needed to earn this credential or badge

Member

Earner is an employee of IBM

Education Experience

Successful completion (within the last 12 months), of:

Education Experience

Complete CSP Refresher training

Education Experience

Course 1 (ITS-DL55507G)

Education Experience

Course 2 (ITS-DL55508G)

Education Experience

Course 3 (ITS-DL55506G)

Professional Experience

Three instances of Subject Matter Expertise (SME), leadership and communication skills leveraging the CSP platform features/ insights for client success, enabling significant positive impact to the business. These examples are recorded as Client Success Profiles and will be reviewed by two managers.

Professional Experience

Active in the client success and support community providing coaching and mentoring to other members of the organization to enhance their Cognitive Support Platform Skills. Five scenarios where you acted as coach/mentor for unique IBMers (Minimum 2, Maximum 3) or conducted Lunch and Learn sessions, building intellectual capital. Provide examples of how you applied this knowledge and experience to...

Professional Experience

Three Instances of Client Advocacy where you influence the product/process from the lessons learn, as a trusted advisor for CSP related features, driving continuous improvement.

Application

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Cognitive Support Platform Advocate

Alignment to standards

no alignment to standards

Cognitive Support Platform Advocate

Recommended next steps

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