IBM Storage - Field Support, Expert

Number of badges issued: 34

The badge holder can successfully plan and complete an on-site visit including: physical installation of a system, removal & replacement of components, hardware upgrades. The badge holder can; complete these tasks without supervision for at least two IBM Storage systems generation, is a preferred mentor, a recognized Subject Matter Expert for at least four storage system machine types & a partner for product. Can plan and lead for complex installations, MES, relocations, and mentor.

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IBM Storage - Field Support, Expert

What is needed to earn this credential or badge

Member

Must be an employee of IBM

Education Experience

Complete IBM Storage Expert Training Roadmap in YourLearning for Field System Service Representatives

Education Experience

Provide evidence of introducing new or improved tool or process used by technical support team and provide evidence of improvement to service efficiency and/or client experience.

Education Experience

TSS Success Skills for Support (SS4S): Expert Level

Professional Experience

Minimum of 36 months experience supporting IBM Storage platform

Professional Experience

Has provided evidence of completing 2 of the following: Has participated in Reliability, Availability, and Serviceability (RAS) development AND/OR Has contributed as an author to RedBook or Course Development project AND/OR Has presented original technical content at a national seminar AND/OR Has participated in the guest instructor program to train other System Services Representative AND/OR has...

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IBM Storage - Field Support, Expert

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IBM Storage - Field Support, Expert

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