Number of badges issued: 23
Must be an employee of IBM
Complete IBM System z Expert Training Roadmap in YourLearning for Field System Service Representatives
Provide evidence of introducing new or improved tool or process used by technical support team and provide evidence of improvement to service efficiency and/or client experience.
TSS Success Skills for Support (SS4S): Expert Level
Minimum of 36 months experience supporting IBM System Z platform
Has provided evidence of completing 2 of the following: Has participated in Reliability, Availability, and Serviceability (RAS) development AND/OR Has contributed as an author to RedBook or Course Development project AND/OR Has presented original technical content at a national seminar AND/OR Has participated in the guest instructor program to train other System Services Representative AND/OR has...
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