Number of badges issued: 447
Must be an employee of IBM
Complete Multivendor ATM/ABM Foundation Training Roadmap in YourLearning for Field System Service Representatives
Complete Tools and Process Training as defined by functional team.
TSS Success Skills for Support (SS4S): Foundation Level
The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform problem determination and resolution using their skill and available reference materials.
This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period. To claim the badge the badge earner must provide Cross/RCMS/Salesforce/RETAIN service call number verified by their manager.
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