Knowledge Centered Service (KCS) Practitioner

Number of badges issued: 920

Earners of this badge proved that they have strong knowledge and understanding of the principles of Knowledge-Centered Service and its core concepts. After they complete the training video series, badge applicants take a test to show understanding of the concepts that the videos presented. They also provide proof through metrics of searching for knowledge, reusing existing content, and providing new content that is understandable and reusable.

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Knowledge Centered Service (KCS) Practitioner

What is needed to earn this credential or badge


Must be an employee of IBM

Education Experience

Complete the video training for Knowledge Centered Service (2.5 hours) and pass the assessment with a score of 80% or higher


Must have a reuse metric between 60-80%


Write 2 articles with an Acrolinx score of over 80% (Acrolinx is a tool that IBM uses to measure the quality of written material. Acrolinx linguistic rules and dictionaries check content for problems such as incorrect grammar, writing style, punctuation, and terminology)


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Knowledge Centered Service (KCS) Practitioner

Alignment to standards

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Knowledge Centered Service (KCS) Practitioner

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