Multivendor Storage NetApp - Field Support, Experienced

Number of badges issued: 56

The badge holder demonstrates commitment to exercise accountability for full client satisfaction in complex problem resolution. The badge holder is a preferred mentor. The Experienced System Service Representative is a recognized Subject Matter Expert for at least one machine type and a preferred partner for product engineering when it comes to collaboration between the teams.

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Multivendor Storage NetApp - Field Support, Experienced

What is needed to earn this credential or badge

Member

Must be an employee of IBM

Education Experience

Complete Multivendor Storage NetApp Experienced Training Roadmap in YourLearning for Field System Service Representatives

Education Experience

Demonstrate solid understanding of the tools and processes applicable to  technical support mission activities

Education Experience

TSS Success Skills for Support (SS4S): Experienced Level

Professional Experience

Minimum of 18 months  or more experience supporting Storage NetApp platform

Professional Experience

Successfully supported the resolution of a critical situation as the primary field resource OR Has created a Knowledge Document or other published resource that can be used by others as a reference OR Conduct training to immediate team on a tool or technical product OR Provide mentorship to assist in on-boarding a new team member. To claim the badge, the badge earner must provide evidence of one...

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Multivendor Storage NetApp - Field Support, Experienced

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Multivendor Storage NetApp - Field Support, Experienced

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