Badge Directory

TSS Academy Graduate

This badge earner has a good knowledge of Technology Support Services. The individual understands the different services that Technology Support Services offers and how this is helping the customer.

TSS Master Champion

This badge earner is a specialist in Technology Support Services (TSS). They are able to teach the Whiteboard Selling Method and the Technology Support Services. The individual supports future TSS...

TSS Technical Solution Architect - Experienced

The badge holder effectively performs the day to day tasks independently and freely uses the existing tools and assets. Has the ability to bring in the right Subject Matter Experts (SMEs) when needed....

TSS Technical Solution Architect - Expert

The badge holder creates service solutions for complex, non-standard service requirements in both conventional and innovative ways, translating client technical requirements into a solution that can...

TSS Technical Solution Architect - Thought Leader

The badge holder demonstrates commitment to define new or first-of-a-kind technical service solutions by negotiating with clients technical leaders ensuring their business requirements are met in...

TSS Technical Solution Manager - Experienced

The badge holder demonstrates commitment to exercise accountability to create, mainly, non-standard Service Solutions for multi country opportunities. Works independently, effectively and efficiently...

TSS Technical Solution Manager - Expert

The badge holder can represent IBM to clients on all matters concerning the Solution Design. Shows leadership in guiding teams to create service solutions for complex, non-standard service...

TSS Technical Solution Manager - Thought Leader

The badge holder can work with executives to define new or first of-a-kind service solutions, negotiating with clients stakeholders ensuring to meet their business requirements. Creates service...

TSS Transactional Pricer - Experienced

This badge is only available for IBM employees. This badge holder is a Transactional Pricer who works independently and keeps leadership promptly apprised of work status, raising issues of risk to the...

TSS Transactional Pricer - Expert

This badge is only available for IBM employees. This badge holder Is recognized as an authority in the Transactional Pricing capability, independently handling unique situations, assisting others and...

TSS Transactional Pricer - Thought Leader

This badge is only available for IBM employees. This badge holder is recognized as a Subject Matter Expert and a Thought Leader within IBM, and likely outside IBM, in Transactional Pricer Profession....

TSS Black Belt

The badge earner has acquired deep product knowledge and ability to sell Mainframe, Power and Storage products and services, knowledge vital to Win back and protect clients with the IBM in quarter...

TSS Client Insights - Transactional Sales - Bronze Level

The badge holder demonstrates that they handled simple single product group transactions where list price is established. In addition, they will have the ability to identify where complexity exists in...

TSS Client Insights - Transactional Sales - Silver Level

The badge holder demonstrates how they handled standard transactions with one or more products where list price is established. They will have the ability to identify where complexity exists in the...

TSS Client Insights - Market Sales Specialist - Bronze Level

The badge holder will demonstrate how they handled simple territory opportunities engaging directly with the client. The opportunities will normally consist of TSS Standard Offerings where list price...

TSS Client Insights - Market Sales Specialist - Silver Level

The badge holder will have handled more complex territory opportunities engaging directly with the client. The opportunities will normally contain a mix of TSS Standard & Non Standard Offerings where...

TSS Client Insights - Strategic Sales - Bronze Level

The badge holder have handled the most complex one of a kind opportunities. The opportunities will normally include mixed scope. They will have led the client engagement including C-Suite...

TSS Client Insights - Strategic Sales - Silver Level

The badge holder will have handled the most complex one of a kind opportunities. The opportunities will normally include mixed scope. They will have led the client engagement including C-Suite...

TSS Augmented Reality

Badge earner shows an understanding of the AR tool and shows proficiency in its application. Badge earner also promotes and advocates the use of the tool internally and with clients.

SEED TSS Lenovo PC Professional

The badge is issued as achievement of sufficient capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and...

IBM TSS Sales Master

This credential earner is a professional that understands concepts and services that Technology Support Services offers. The candidate has the expertise to understand how concepts and services relate...

TSS Champion (v3)

This badge earner has a broad knowledge of Technology Support Services. The individual has proven their ability to apply this knowledge in a customer environment. The earner can apply the Whiteboard...

SEED TSS Client Care Management Professional

The badge is issued as achievement of sufficient capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and...

TSS Augmented Reality - Expert

This badge earner shows a deep understanding of the TSS Augmented Remote tool and platform. They show high proficiency in its application to different situations in relation to using the tool and...

SEED TSS Global Control Centers Professional

The badge is issued as achievement of sufficient capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and...

SEED TSS Client Care Management Explorer

This badge is issued for the achievement of certain capability and experience with the corresponding product and services. The badge is eligible for newly hired employees, that went through the...

SEED TSS Global Control Centers Explorer

This badge is issued for the achievement of certain capability and experience with the corresponding product. The badge is eligible for newly hired employees, that went through the mandatory course of...

SEED TSS Lenovo PC Explorer

This badge is issued for the achievement of certain capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and...

SEED TSS Global Control Centers Experienced

This badge issued as achievement of advanced state of capability and experience with the corresponding product. The badge earner is able to take on complex problems, including root cause analysis and...

SEED TSS Lenovo PC Experienced

This badge issued as achievement of expert state of capability and experience with the corresponding product. The badge earner is able to take on complex problems, including root cause analysis and...