Established IBM as a trusted long-term business partner at Senior management C-Suite levels and via client feedback, demonstrated that IBM has the best interest of the client in mind.

Implemented and maintained multiple customer satisfaction programs to ensure services were on a continuous improvement plan.

Led the development or improvement of a high-quality and effective management system, globally as required, to drive team IBM’s support of the client.

Played a leadership role in crisis management situations and continuous improvement programs, and was a Service's integrator leader to IBM and/or the client team.

Effectively negotiated cost improvements against contracted services on an ongoing basis.

Successfully applied innovative solutions to client requirements.

This badge is only available to IBM Employees and aligns to the Thought Leader Capability level in the IBM Career Framework.

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