Number of badges issued: 9
This badge is available to IBM employees only.
Problem Management Skills - Demonstrated diplomacy when dealing with critical situation and/or delivering unpopular messages to Clients.
Effective Communication Skills - Demonstrated executive level communication (IBM and client) handling complex, critical, or highly escalated situations.
Proactive Skills - Identified proactive opportunities, recommendations, and results of the proactive delivery.
Collect and Act on Client Feedback - Demonstrated executive level (IBM and client) communication regarding a concluded complex, critical, or highly escalated situation, delivered lessons learned, and implementation of action plan to close the loop, followed by client feedback on your efforts.
Be a Go-To Person - Provide two letters of endorsement from a client.