Number of badges issued: 14
Must be an IBM TSS Employee
Client Relationship Management: Lead critical communication with internal stakeholders at various levels. Handle difficult situations or expectations. Provide continuous support to the Experienced level TSS SBAs and other teams when needed. Participate in technical groups, forums and communities. Ability to see the bigger picture and build a wide personal network.
Solution Design: Have deep understanding and skills in Solution Design of specific vendor or area of expertise. Engage in rather complex opportunities. Suggest more cost-optimized and overall more effective solutions to team mates and clients.
Team leadership: Take the lead in complex opportunities and become short-term focal point for all teams involved towards a complete solution. Mentor the lower level TSS SBAs in their roles and tasks.
Technical Leadership: Participate in technical communities. Share expertise and keep the team up to date. Help to improve tools and processes within the scope of expertise.
Giveback: Influence existing tools, processes and solution design assets; Give active feedback for drive continuous improvements; Required 10 hours of measurable giveback
Experience – describe examples which illustrate the highlighted skills and experiences in the job description - Typically 24 months of experience in Solution Design
Accountability – illustrate behaviours supporting IBM values
Apply for this badge: your application will be reviewed by your GET Manager (or appropriate upline Solution Manager) and a TSS Special Bid Advisor SME (Thought Leader level)