Be an employee of IBM

Complete the Earning Advocacy Learning Plan and pass the assessment with a score of 80% or higher. Complete activity to calculate NPS based on scenario provided.

Apply the knowledge acquired by:

Request, review and act on client feedback at least twice. Use the “likelihood to recommend” question (the basis for establishing a Net Promoter Score).

Assist/mentor co-workers with addressing customer feedback at least three times.

Post a brief story about earning advocacy on the Advocacy Academy.

Hold a knowledge sharing session with your team, describing insights gained from the learning and how you applied the learning to address customer feedback.

Apply for this badge - follow this link to submit your Earning Advocacy Practitioner badge application