TSS Technical Solution Manager - Experienced

Number of badges issued: 15

The badge holder demonstrates commitment to exercise accountability to create, mainly, non-standard Service Solutions for multi country opportunities. Works independently, effectively and efficiently with minimal oversight, raising issues of risk to the appropriate level at the appropriate time. Leads small teams to create partial solutions for the overall, medium, service solution. Is recognized as a subject matter expert in multiple areas of expertise inside and outside own country.

More Details

TSS Technical Solution Manager - Experienced

What is needed to earn this credential or badge

Member

Must be an IBM TSS Employee

Professional Experience

Client Relationship Management: Work with top technical leaders. Lead a team to solve various service requirements. Guide less experienced employees.

Professional Experience

Communication: Participate in difficult communication. Give effective presentations. Mentor. Participate in technical groups, forums and communities.

Professional Experience

Solution Design: Ensure that the Solution Design addresses the client Service Requirements and meets client needs while mitigating risks and costs incurred.

Professional Experience

Team leadership: Lead a technical team, contribute to the solution and have responsibility for team deliverables.

Professional Experience

Technical Leadership: Lead a technical team, including contributing to technical solutions. Use project management tool to track deliverables.

Professional Experience

Versatility: Start building not only depth of knowledge but as well a more broader experience.

Professional Experience

2 Project profiles - Overall complexity of project profiles need to align to “Experienced” requirements of TSS TSM area of expertise overview; o/w at least 1 bid won

Assessment

Experience – describe examples (project profiles) which illustrate the highlighted skills and experiences in the job description. Typically worked in a TSS TSM role for more than 12 months and is familiar with TSS

Assessment

Accountability – illustrate behaviours supporting IBM values

Application

Apply for this badge: your application will be reviewed by your GET Manager (or appropriate upline Solution Manager) and by a TSS Technical Solution Manager SME (Expert level)

TSS Technical Solution Manager - Experienced

Alignment to standards

no alignment to standards

TSS Technical Solution Manager - Experienced

Recommended next steps

No next steps